Webmaster/Site Management Plan
Thank you for being our Customer
Many of our clients have been asking for a monthly site management plan and we are pleased to provide you, as our client, our new Webmaster/Site Management Plan. This plan comes with priority support, without all the paperwork.
(Any bulk hours you have already purchased from us are still valid and can be used for any site management or
development tasks you need completed.)
By selecting a Webmaster/Site Management Plan, you (the “Client”) are hiring Web Loft Designs on a retainer basis to provide on-demand support and maintenance for your website under the following terms.
- Upon request, Web Loft Designs will provide an estimate for any additional development work to be performed.
- Estimate may be more or less than final hours logged, and client will be invoiced accordingly.
- While we do our best to provide accurate estimates prior to beginning work, should hours exceed estimate,
a representative of - Web Loft Designs must inform the Client and gain approval prior to proceeding.
- Web Loft Designs will proceed with work and send final invoice for balance owed upon completion.
Additional hours will be charged at the maintenance rate identified in the plan tier selected by the client.
Service Level Response Times
(These response times only apply to normal business hours. If you need night and weekend support,
please contact us so we can design a custom plan for you.)
|Severity Level||Description||Response Time|
|Urgent||Represents a complete loss of service or a significant feature that is completely unavailable, and no workaround exists. Does not include development issues or problems in staging environments.||2 business hours|
|High||Represents a partial loss of service with severe impact to the business and no workaround exists.||4 business hours|
|Normal||Minor loss of service. The result is an inconvenience, which may require a temporary workaround.||2 business days|
|Low||No loss of service. The result does not prevent operation of the software.||5 business days|